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Facial Coverings and Exemption Cards


It is now mandatory to wear facial coverings on public transport and in all shops. To find out;

  • When you can take your mask off

  • To learn about different types of masks

  • How to be safe wearing a mask

  • If you’re exempt from wearing a mask

In settings where face coverings are required in England, there are some circumstances, for health, age or equality reasons, where people are not expected to wear face coverings. Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.

It is not compulsory for shop or supermarket staff or transport workers to wear face coverings (see section 6), although employers may consider their use where appropriate and where other mitigations are not in place. Employers should continue to follow COVID-19 Secure guidelines to reduce the proximity and duration of contact between employees.

You do not need to wear a face covering if you have a legitimate reason not to. This includes (but is not limited to):

  • Young children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)

  • Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability

  • If putting on, wearing or removing a face covering will cause you severe distress

  • If you are travelling with or providing assistance to someone who relies on lip reading to communicate

  • To avoid harm or injury, or the risk of harm or injury, to yourself or others

  • To avoid injury, or to escape a risk of harm, and you do not have a face covering with you

  • To eat or drink if reasonably necessary

  • In order to take medication

  • If a police officer or other official requests you remove your face covering


There are also scenarios when you are permitted to remove a face covering when asked:

  • If asked to do so in a bank, building society, or post office for identification

  • If asked to do so by shop staff or relevant employees for identification, the purpose of assessing health recommendations, such as a pharmacist, or for age identification purposes including when buying age restricted products such as alcohol

  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication

Being Exempt from Wearing a Face Mask

Some people can’t wear a face mask or covering because of a disability or severe distress. The link below provides Learning Disability Exemption Cards, Autism Exemption Cards and Parent and Child Exemption Cards.


Download the PDF below to print your exemption card


Exemption Cards - GOV.UK

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.

Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this. Written evidence includes exemption cards.

The government have created their own exemption cards, you can download them using the link below: 


Access exemption card templates

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